I am denied boarding due travel paperwork problems (visa, health card, etc.)

Please call our Customer Care Team to inquire about available alternate flights.

While we cannot assist with travel paperwork such as visas or health cards—these matters are not within the scope of our services—, we can help with exploring alternate ways to get you to your intended destination.

Please keep in mind that securing all necessary travel documentation is passengers’ responsibility!

In some cases you may be able to request a partial refund if you are denied boarding. When airline policies allow it, Hop2 will offer to process such a request for a service fee (usually deducted from the amount to be refunded).

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