The Support Bundle product offers a various selection of travel packages tailored specifically for your needs. These packages are designed to enhance your travel experience by providing expert assistance and added benefits, offering multiple service levels and tailored options to suit your needs and budget.
The bundle is available in Standard and Premium plans. The package usually include but are not limited to:
Exchange & Refund Processing Fee Discount - reduce costs when making changes to your travel plans.
An activated Standard plan reduces the Hop2 processing fee for the voluntary exchanges and refunds. The Plus plan completely eliminates the fees for the voluntary exchanges and refunds. The service is considered utilized upon its first application.
Priority Assistance ensures expedited and prioritized support with access to exclusive communication channels, providing customers quicker responses for booking inquiries, changes, or general assistance.
Schedule Change Handling Priority provides customers with dedicated assistance and prioritized support in managing and adapting to schedule changes, ensuring a seamless transition to the revised itinerary.
24 Hours Cancellation offers free tickets cancellation within the flight tickets void window.
The offered plans and services included may vary and depend on the characteristics of the trip and flight to which they are provided.
Exchange and Refund Processing Fee Discounts are valid only for the original booking associated with the purchased Support Bundle.
Priority services are active for the duration of the trip associated with the purchased bundle. These are subject to availability and may experience delays during peak travel periods or extraordinary circumstances.
Price Drop vouchers are non-transferable and cannot be combined with other promotions. They are valid for the year from the issue date.
Changes and cancelations:
The Support Bundle is refundable within 24 hours of booking; after that, its cost is non-refundable and considered fully consumed once any available options are used.
Support Bundle will be considered consumed and will not transfer to the new booking if the customer makes a voluntary exchange.
